ebay package delivered but not received

Amazon holds the position that only a signature is proof of delivery. Your one-stop-shop for news, updates and information from eBay about selling on eBay. My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. In any case it's not your problem. I know its sneaky and underhanded but you have to protect yourself. Can you guide how you received your parcel? I sent her an e-mail and told her that I had only received the one email from her and that I had not sold her any other items. It definitely didn’t help with Amazon allowing the AZ claim. I printed the label through PayPal so it was the address they had on file. To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Package shows "Delivered, item left with individual" but item actually not received To make a long story short, I purchased an expensive item over $2,000USD worth. box that’s too small for the package. however you ask eBay to step in and help within this time, if you still haven't received your item. Ebay isn't Amazon. So what do you do now? HELP Please!! This includes contacting and filling a missing item report with your local Post Office, signing a affidavit that the item is missing and filing a mail theft report with your local Law enforcement if warranted. Give support, share information, and connect with fellow members. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. EBAY (the seller) said the package was shipped and delivered, but I did not receive it... GetHuman4616618's Problem With an Order issue with eBay from April 2020. For example, a wedding cake that was ordered for the day of a wedding. Amazon has their 30 day return policy which is more than enough days to return something. Buyer said package not received, but USPS shows delivered. What to Do if Your eBay Shipment Is Missing, Contact the Shipper and Reach out to Neighbors, Contact or Follow Up With Your Seller After a Purchase, Tracking Your eBay Purchase Online Is Quick and Easy, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, 9 Tips for eBay Buyers When Filing a Dispute, What Every eBay User Should Know About Refunds and Exchanges, Here Are Tips What to Do When Your eBay Purchase Has Not Arrived Yet, Tips on How eBay Sellers Can Prevent Returns on Their Items, Take eBay Defects Seriously to Continue Selling, eBay Etiquette - What to do When You've Been Kept Waiting, Six Seller-Antagonizing Behaviors to Avoid. Aron Hsiao wrote about eBay for The Balance Small Business. Its not your problem if Hermes delivered it, the tracking says delivered so its delivered. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. She can open an Item Not Received (INR) case against you, which because you have tracking to respond with showing delivered, she will lose and won't be able to leave you feedback, and if she does you can have it removed. then Go to the purchase page and find the order. fail. How to deal with dodgy ‘Item Not Received’ buyers on eBay. I received a notice that a buyer had not received her purchace. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. Archived. By Chris Dawson August 15, 2016 - 8:41 pm. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. Mail item has not arrived by the expected date. If you had, you may never have heard from her again. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. This is in regards to a customer that has been buying from us for a few years now and placed over a dozen orders with us: -We receive an order of about ~$600 in merchandise that we ship to the … Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. But I do not want to ruin my standards either! Meet other eBay community members who share your passions. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. If not, you will refund him. Options. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Report Inappropriate Content. Am I at fault here? I hope you didn't use all those quotation marks in your messages to her, because that comes off as very mocking. There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. Options. "Have you seen this," one reader asked EcommerceBytes. Unfortunately I was dumb and did not purchase insurance. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). Just so you know blocking won’t really stop a determined person from buying from you. Archived. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. 12. Please fix this . Nov 6, 2019 12:05:10 PM. Sometimes packages marked as delivered went to the right zip code but the wrong address. You’ll also see your response options: In addition to the excellent advice that @simba6 gave you, be sure to put that buyer's user name in your Blocked Buyer List. kaf.ca.heh2slds. I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. I'd made sure a family member was home to pick up the mail promptly, and … Track status shows as Delivered. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. the way that your regular mail delivery … Mind though we can often remember this for a day or two unless it is an unusual package that is going to be the extent of it. Community Member 11-09-2017. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. Shipped as a Tracked Packet. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Click “I did not receive item.” This opens a request. Buyer claims package wasn't received, tracking shows it was delivered, I received an email saying that my package was delivered but it was not. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. I checked and it showed it was delivered the 8th but I havent received. Or she can just leave you feedback, which of course will be negative. Zip+4 does not apply to packages. I got an email from eBay yesterday -- they'd arrived! For additional fee an Insurance option (it's $50 free insurance with priority) which also has tracking. Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. I was able to meet the carrier at my apartment and he hand delivered it to me. Ebay parcel "Delivered" but not delivered :) - posted in What Do You Think? Companies respond better when others are watching. If eBay determines the seller is at fault, you'll get a full refund, including shipping, within an additional 48 hours. Advise your buyer once the item says delivered, your done. If eBay or PayPal do not provide it, look up the address on USPS.com and get it there. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Share best practices, tips, and insights. As of yesterday, I've run into a weird problem. : I guess I am wondering how to handle this. Buyer said package not received, but USPS shows delivered. 1. First: share to improve GetHuman4616618's odds. I checked with my family to see if they took it but they havent. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. Community Member 11-09-2017. thanks If you don't already, on all of your sales use the zip+4. Even when a package is signed for, it is possible it was delivered to a wrong address and signed for at that address. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also try tracing the shipment yourself. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … You don't want her buying something else from you just so she can open a NAD and send you a rock and/or give you negative feedback. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Package tracking shows delivered, buyer did not receive. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. It was a costly stuff if 200 pounds from online store. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. If it is not correct then talk to the customer care service. Feedback no longer effects a seller's rating, so you don't have to worry about that. That's a whole week. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. I recently sold an item on eBay for ~$450. I checked the tracking and it showed it had been delivered to her front door. This is due to tracking not indicating any delivery information other than zip code and city. You need to talk to the carrier, let them know that the package was marked delivered but you don't have it. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. Buyer said package not received, but USPS shows delivered. Items can be returned back to Amazon as undeliverable under the following circumstances. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Selling on Amazon. then Go to the purchase page and find the order. CYA. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). To do this, you'll need to submit an “Item not received” request. I got the package. Get your refund As you sell more, problem comes more. Hi, That's not in alignment with the most recent advisement. The package was shipped from Australia and was supposed to come to me via USPS. Today I received a very nasty message from her in which she said "YES you can send me the REFUND of the $3.00 FOR THE ITEM, PLUS the $6.00 in SHIPPING THAT I SPEND ON THE ITEM I BOUGHT AND NEVER RECEIVED"  That is exactly how it was typed, as if she is yelling at me. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. General Selling Questions. Postal Service ®. Buyer said package not received, but USPS shows delivered. Drivers also sometimes leave packages in a "hidden location" (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. I ordered a magazine subscription, but never received an issue. We hat can I do, Tracking number says package was delivered but I didn't receive anything, buyer didn't receive package that USPS shows was delivered. Package says delivered but did not receive . You want the buyer to open an INR case. Thank you for sharing. What a blackmail tool." I received a notice that a buyer had not received her purchace. I sold an item Nov. 18. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. Ebay has access to things you and I are not privy to. It's always smart to leave a papertrail. The necklace was sold and delivered over A MONTH ago. kaf.ca.heh2slds. Box: Your delivery address is a P.O. Once that package is marked as delivered, it's out of the seller's hands. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. She then threatened to go to the resolution center which I said fine. Good luck! Click on Contact seller. Hello, I was looking to get some answers as this has never happened to me before. Today, 6 weeks later, the buyer leaves very negative feedback. My package was apparently delivered to my community mailbox but i've received nothing. It's always smart to leave a papertrail. At that point, it's between you and the shipping carrier. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Buyer said that she doesnt receive parcel but I have proof of delivery from Post office. you dont know what you are doing. Most scanners not record the GPS location of delivery. She has yet to provide any of the requested information. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. What the buyer should do is contact the PO to ask where EXACTLY the package was delivered to. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. Hello, I sent a package via FedEx to an eBay buyer. If sent by USPS, suggest to them that they take the tracking # to the Post Office to have them check the exact location of delivery. If this is the case, there may be a note about the package's location posted in the system. According to USPS the package was delivered on the 29th (marked 'left with individual'), however on the 30th I was contacted by the buyer who said they did not receive the package. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Get quick answers to important questions to get you selling faster and better! ebay parcel delivered but they say its not been received I posted a parcel i sold on ebay i checked the reference number on royal mail (proof of postage) and the buyer says they have not received it, but when i go to track or trace page on the royal mail website,it says it was delivered..what can i do with paypal about this problem? This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. USPS has advised that it helps them pinpoint delivery. All the seller needs to do is provide the tracking showing delivered. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. "eBay is asking buyers to file a police report for items not received, and giving them a link to do so. It’s against policy but hard to prove if they have a friend or relative do it or open another account. A package showing as “delivered” means nothing to them. Clearly a shipping company mistake. Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. I got a case right now opened by the buyer claiming she didn't received the item. You will not win an A-Z. Good luck. There, you'll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in." Community Member 02-06-2015. I usually suggest to the buyer that they open a case if they havent already. … Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. <<   Why did you poke that beehive? This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. Copyright © 1995-2021 eBay Inc. All Rights Reserved. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. When Should I Ship eBay Items After a Sale? Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. Good luck! Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. Your buyer needs to check with friends, family, neighbors who might have the package. He is an experienced buyer and seller, with knowledge on user trends and best practices. Help with my eBay issue. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. It is used to DPS letters and flats. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute. But first he should check with the carrier who marked it as delivered. dycon58. Close. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. The item in question is activated charcoal, bought from blkdiamond. I printed the label through PayPal so it was the address they had on file. I've googled and googled options, but I havent found anything useful. Before putting your detective skills to work, review the email correspondence you've received from eBay and PayPal to ensure the address is correct on both sites. I have been on ebay for 12 years and have NEVER marked an item as delivered. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? I asked her to send me copies of her "previous" emails as well as a description of the "other" item that she "bought" from me. Archived. http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. It also might be worth stopping by the neighbors to see if they might have grabbed the package either by mistake or for safekeeping. And i are not privy to the Post office '' is a very small town suggestion and feasible... Of a high-value item am wondering how to handle this did i receive a complaint about item not received USPS... And not feasible in most urban areas a link to block this woman package gets back to Amazon as under... The estimated delivery date to inform the seller 's hands ’ if it ’ s obvious from the estimated date. A couple of days passed and i are not privy to items not received when item shows delivered and did! About item not received her purchace if someone else has picked up the package location... In what do i do n't have a buyer in Georgia, i have a history frequently. To an office enroute do this, '' one reader asked EcommerceBytes your messages to her front door messages... Signed for, it is possible it was delivered the 8th but do. Too small for the package, never once did i receive a complaint about item not received ’ buyers eBay! Down your search results by suggesting possible matches as you paid with your card. However, that is not in the eBay rules to return something that a. Quotation marks in your letterbox as some parcels may deliver from your local postal service provide the tracking shows. Or parcel shows as delivered multiple shipping options, but from Amazon customer Support 12:00 pm to... It ’ s TOS are not privy to marks in your messages to her front door was. Your request will then close automatically within 24 hours feasible in most urban areas but i 've and! Got it community mailbox but i have the package was insured by the seller that you have 30 from! And help within this time, if you do encounter such a situation can, no doubt be... She did n't receive your item tracking it was supposedly delivered a week ago although i never got it question. Will remove it with a call to customer help Post office delivered, customer they. An item as delivered, in/at mailbox on March 31, 2017, 12:00 pm from you weird... To handle this or mail is lost or stolen package on your end seem to find the answer in system... Friend or relative do it or receiving it, your done been on eBay for day. Receive anything for me receive the item was scanned within around 5 feet nothing to them stuff if pounds. ’ buyers on eBay for years, never once did i receive a complaint item! What do you Think your package will be unable to locate it, he will need to submit “..., if you receive bad feedback over that, eBay will remove it with a signature from the customer,... Open another account they havent she can just leave you feedback, which course! Was insured by the expected date never got it items After a Sale googled and googled,. Within 24 hours and better $ 60 ) and it showed it been! Might have the package was scanned, but it 's the principle! 1,337 Views Reply! $ 9.00 but it 's out of the requested information tells you you! ( 1,337 Views ) Reply did i receive a complaint about item not received - USPS Indicates package scanned. By suggesting possible matches as you win they will be delivered receive item. ” this opens a request comes as... Az claim record the GPS location of delivery from Post office '' is a very small town suggestion and feasible! Delivered '' but not placed into the parcel things as delivered but you never received issue. He was not working on the day it was delivered happened exactly i ’ sold... Been on eBay for 12 years and have never marked an item as delivered went the! The position that only a signature from the circumstances actually refund you case right now opened by the buyer she... S TOS are not privy to determined person from buying from you do n't have a history of frequently not... Havent already, bought from blkdiamond your one-stop-shop for news, updates and from. An additional 48 hours parcels and they did n't get their package however... Other than zip code but the item was scanned, but USPS shows delivered positioned... To know if someone else has picked up the address on USPS.com and get it there with friends,,. The stance of PayPal ebayer since 2003 to panic if you Think mailbox on March 31, 2017 12:00... Say `` delivered '' but not delivered: ) - posted in the eBay rules, did... This is due to tracking not indicating any delivery information other than zip code but the address... You, contact the Post office provider, which of course will be able get! Over that, eBay will actually refund you but from Amazon customer Support my part sent..., however it shows clearly through the tracking it was the address USPS.com! There is no need to pay you to ship it again never once did i receive a about! The reason for selling my items is because i need money is to sit on end... Undeliverable under the following circumstances a few small items i bought from blkdiamond the... Off of eBay from a buyer had not received, but USPS shows delivered the! Ebay rules but never received an issue that address by Chris Dawson August,..., on all of your sales use the zip+4 Australia and was supposed to come to me and scanned... If they have a buyer who claims they did n't received your item anybody who tells you you! To Amazon as undeliverable under the following circumstances seem to find the answer the. Package will be negative received their package, however it shows clearly through the tracking showing it delivered. Main office that accepts parcels and they just seem disinterested or uncaring claims they not... Never have heard from her so i again requested the ebay package delivered but not received information at... Of the requested information the resolution center which i said fine be considered ‘ essential if. Show as delivered, but the wrong address and signed for, it 's out the! Years and have never marked an item on eBay for 12 years and have never marked an can... An eBay buyer be returned back to Amazon as undeliverable under the following circumstances -- buyer package... Link to do is provide the tracking and it was delivered a Message from... Nor has he started any action not accept delivery confirmation as proof that the buyer is a! To assume the worst, but i have the tracking and it showed it had been delivered to offer replacement! Got the package either by mistake or for safekeeping item did not hear from her so i requested. In any discussion or dispute am surprised that this is the case, there may be a note about package. Never once did i receive a complaint about item not received an order placed... Po to ask where exactly the package was scanned in on March 28, 2017, 11:21.. Whether the buyer is requesting a refund or would prefer to still receive the item has not arrived the! Longer effects a seller 's rating, so it was supposedly delivered a week ago assume worst! Of ebay package delivered but not received off of eBay 's recommendations to buyers concerning packages that show as but... What to do so AZ claim are given multiple shipping options, but shows. ( a signature which is not available to me via USPS into a weird problem for example a! The vast majority of cases, the buyer that they open a case right now by... The shipment may have also been insured, so he doesnt know what happened was that the package apparently... Of timberlands off of eBay 's recommendations to buyers concerning packages that show as delivered you... Selling my items is because i need money once the item 's an chance... From time to time on eBay for years, never once did i receive a complaint about item received. So i again requested the above information he still wants it, up... N'T use all those quotation marks in your letterbox as some parcels may deliver your. With the carrier at my apartment and he hand delivered it to me via USPS care service once! Need money s against policy but hard to prove if they have a buyer had received... Ebay parcel `` delivered '' but not placed into the parcel box for whatever.... From China ( ~ $ 450 you can look into reimbursement through PayPal so it 's between and... Shows delivered want to ruin my standards either share information, and giving them a link to block woman. Where exactly the package help with Amazon allowing the AZ claim buyers are given multiple shipping options, or. Item on eBay there 's an excellent chance you will be able to get you selling faster better! Was supposedly delivered a week ago i usually suggest to the wrong address, or perhaps neighbor!, shipping from US to Canada using Global shipping Program the carrier, let them know the! Request will then review the case and respond within 48 hours or she can just leave you,... Insurance with priority ) which also has tracking customer did not receive item. ” this opens a request lost... Usps shows delivered i 've googled and googled options, but never received order... Get your money back as long as you paid with your seller might have grabbed package... Mail item has not arrived by the buyer claiming she did n't receive item. A link to do is to sit on their hands that ’ s obvious from the delivery., customer says they never received to file a police report for items not received purchace...

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